Find an answer in seconds, or write to us directly. We usually reply in under 24 hours.
Forgotten password, email, account deletion, multi-device sign-in.
How a match works, ELO, ranks, matchmaking, an issue during a game.
Tickets, runs, the weekly leaderboard and closing.
Earning points, spending them in the shop, and tracking your balance.
Report a player, protect your account, manage your personal data.
Frozen screen, loading, sound, display: tell us about the issue in detail.
On the sign-in screen, tap “Forgot password” and enter your email. You'll receive a reset link valid for 1 hour. Remember to check your spam folder.
If you disconnect, you can rejoin the game while it's still running. If you can't, your result is calculated from your last known position. In ranked, the ELO impact is limited.
Points are credited automatically at closing, usually within minutes. If your balance hasn't moved by the next day, write to us with your username.
From the player's profile or the end-of-game screen, use the “Report” option. Our team reviews every report. You can also write to us with the username concerned.
In Settings → Danger zone → Delete account. Deletion is permanent and erases your personal data. You can also request it by email.
On the web from any browser, and on mobile via the iOS and Android apps. Your progress is synced with your account, whatever the device.
A question that didn't find its answer? Our team usually replies to you in under 24 hours.
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